Information

Times & Location

• Main gates open at midday on Saturday, 13th September.
• The last entry is at 5 pm.
• The festival closes with the music ending at 10:30 pm.
• Address: Gunnersbury Park, Popes Lane, London W3 8LQ
• Please make sure you arrive at the time designated on your ticket. If you miss your designated ticket slot, please read below.

Tickets

• Please ensure you have your tickets downloaded from the RA/Dice/Skiddle app/website before arriving.
• If you have bought a group ticket, all members of your party must arrive and come through the gates together.

What happens if I arrive after the time stated on my ticket?

We understand that people may face delays en route to the event. We request that you do your best to arrive before the entry time stated on your ticket. Our door staff will be sensible when enacting this policy but please be aware you may be asked to pay a ticket upgrade fee if you miss your entry time.

Age policy / Do I need ID?

We are an over-18 event, and all of our bars will be operating the Challenge 25 Policy for alcohol service. Please make sure you bring your ID with you. No physical ID, no entry.

Set times

Please note these set times may be subject to change; all live updates will be added to the Clashfinder as soon as possible. The set times will be revealed closer to the date of the festival, please keep an eye on our social media for the latest news.

Cloakroom & clothing

Waterworks festival takes place on Gunnersbury Park, which is an open-air green-field site. It has some limited pavement, gravel and tarmac paths on the peripheral entrances and exits, however most of the space consists of grass and green space. While there will be some sheltered areas, it is predominantly an open-air event, with most stages uncovered - we would advise all attendees to be prepared for the unpredictable and increasingly adverse British summer weather. 

Prepare for rain and mud or heat and dust by bringing layers and packable clothing/provisions such as waterproof coats, hats, sunglasses and sunscreen. Ground conditions are also weather dependent; if we experience extreme weather, the ground may become muddy, and the grass may well get churned up, or may dry out unevenly, so appropriate footwear is advised. 

We will be running a cloakroom; this can be found at the Info Tent. The cost per standard item is £5 (large items charged at £7).

Prohibited items

• Fireworks, laser pens, or flares
• Alcohol, illegal drugs, or legal highs including nitrous oxides
• Animals (with the exception of guide dogs)
• Selfie sticks
• Umbrellas
• Glass
• Cans
• Hi Vis waistcoats, jackets or vests
• Bicycles or scooters
• Chairs
• Food / Drink / Cool boxes / Picnic hampers
• Pens or Paint
• Unmanned Aerial Vehicles (aka Drones)
• Any form of seating other than wheelchairs
• Anything which could be considered an offensive weapon or could cause danger or nuisance

Getting to the festival

There is no public event parking at the site and there will be restrictions for the surrounding roads, so please do not drive to the festival.

Tube

The nearest station with mainline access on the day of the event is Acton Town + Ealing Broadway for the Circle, District, Piccadilly Line as well as the Elizabeth Line and Central Line.

As in previous years, there may be closures on the above London Underground + Overground tube lines that will impact the stations closest to the event site; we will update our information when we know more.

Please check the TFL Journey Planner for the most up-to-date info before you travel.

Bus

Please see our website or the TFL Journey Planner for info on regular local bus routes.

Taxi & drop-offs

There is an allocated drop off / pick up point 400m from the festival site for taxis and private hire vehicles – follow the yellow AA event signage. Please do not use local residential roads for drop-offs or pick-ups.

Bike

We have a limited amount of bike parking by the main entrance to the festival. If you would like to use it, please bring a lock. All bikes are left at the owner’s risk.

Food & drink

We have a wide selection of traders serving delicious food and who cater to most dietary needs. Attendees are not permitted to bring their food and drink to the site; however, if you have any specific requirements for health or medical reasons, please contact accessibility@teamlove.org.

We encourage you to bring an empty water bottle to refill on-site. There are water points available next to each block of toilets.

Bars

Please note that we are operating a cashless system across all the bars and traders. Accepted payment methods include card and mobile payment technologies.

We will be running our reusable cup scheme across all bars. There will be a levy on your first cup - if you always bring your empty cup back to the bar you won’t be charged again.

Medical & Welfare

We have a fully equipped Medical Centre on site that will be manned by qualified staff. Please make yourself aware of its location as you enter the festival.
 
If you take any medication regularly, remember to bring it in the original packaging with your prescription label. Please make your friends aware of any illnesses or allergies you may have. Look after yourself and those around you.

The Welfare Tent is located right next to the Medical Centre. If you need a quiet five minutes or just want someone to talk to, the Welfare Tent provides a safe and non-judgmental space to do this.

Respect policy

Waterworks is—and always will be—for everyone, with all attending feeling comfortable and safe on-site. Please read the below and remember to act with respect whilst attending.

• Don't be a Dick. Be nice to each other.
• Practice respect & consent for everyone’s boundaries.
• Don’t be a bystander.
• Speak to our team if you feel unsafe or uncomfortable or see anything happening to someone else that doesn't feel right.

Leaving the festival

Please respect our neighbours when leaving the festival. Please don’t litter, and be respectful to the area's residents when making your way home. We have toilets throughout the park - please use them on your way to and from the festival.

When arranging pickups or taxis, please use the designated pick-up point in the park, not the surrounding residential roads.