FAQ'S & ESSENTIAL INFO
This weekend we will make history.
From midday on Saturday 12th September we begin our 36HR continuous dance at The Cause.
Summary:
- Event: Waterworks Extended / 12th-13th September
- Doors: Open - 12:00 on 12th September / Close - 8pm on 13th September
- Arrive by: the time stated on your ticket. You may be refused at any other time.
- Bring: a valid ticket / physical photo ID / NHS ID if your ticket requires it
- Entrance: 60 Dock Road, London, E16 1YZ
- Ticket problems: Contact ticketsupport@ra.co - the Waterworks & The Cause team will not be able to help you.
IS MY TICKET FOR GUNNERSBURY PARK TICKET VALID FOR THE CAUSE?
Yes, your existing Waterworks ticket will remain valid on the relevant day(s) at The Cause. We will continue to operate a timed entry system, so you still need to arrive before the time stated on your ticket.
WHERE IS MY TICKET?
All tickets are sold via Resident Advisor — you'll need to log in to (or download) the RA app to access yours. Any login or ticket issues, contact RA directly via ticketsupport@ra.co.
ALL TICKET ENTRY TIMES & RE-ENTRY EXPLAINED
Arrivals outside of their ticket time will NOT be permitted entry. Please plan your day accordingly. Arrive in good time so that your ticket is scanned before the specified entry time. We recommend arriving at least 30 minutes before your ticket time.
Please expect a strict application of this ruling at this event.
Tickets are not scanned until you are at the front of the queue.
We are expecting to be busy. Arrive early to avoid refusal.
Weekend Ticket Holders -
All weekend ticket holders must arrive before 6pm on Saturday 12th September to claim their wristbands. You will be permitted re-entry at any time with priority entry. You can stay inside the venue without leaving. You are free to leave and return to the venue as many times as you like before 8PM on Sunday 13th September when the doors close.
Saturday Ticket Holders -
You must arrive at the time listed on your ticket. You will not be permitted entry outside of your ticket time. You can stay inside the venue for as long as you like. You do not need to leave at any time. Due to the extended musical schedule you will be given a free re-entry wristband which will permit re-entry between Saturday 12th September at 8PM - Sunday 13th September at 8AM. Re-entry will be subject to capacity.
Saturday Ticket Holder + Sunday Extension upgrade -
You must arrive at the time listed on your Saturday ticket. You will not be permitted entry outside of your ticket time. You can stay inside the venue for as long as you like. You do not need to leave at any time. Due to the extended musical schedule you will be given a free re-entry wristband which will permit re-entry between Saturday 12th September at 8PM - Sunday 13th September at 8AM. Re-entry will be subject to capacity. You will use your Sunday extension ticket for re-entry between 10AM - 8PM on Sunday 13th September.
Sunday Ticket Holders -
You must arrive at the time listed on your ticket. You will not be permitted entry outside of your ticket time. You can stay inside the venue for as long as you like. You do not need to leave at any time. If you leave the venue - you will not be able to re-enter. To re-enter, a new ticket purchase is required.
RE-ENTRY POLICY
Weekend tickets holders:
1. Claim your ticket before 6PM on Saturday.
2. You can re-enter as many times as you like with priority entry before 8PM on Sunday.
Saturday day ticket holder (pre-midnight):
1. Claim your wristband at the time listed on your ticket.
2. You will be given a free re-entry wristband to come back before 8AM on Sunday.
3. This re-entry is subject to capacity.
Sunday ticket holders:
1. Claim your wristbands at the time listed on your ticket.
2. There will be no re-entry with your ticket.
TICKETS ON THE DOOR
Do not assume that tickets will be available at the door.
Buy your ticket in advance. It is cheaper and will relieve any disappointment.
Tickets may be released on the door throughout the event.
Information on door ticket availability will be released via instagram throughout the event.
WHY DO WE HAVE TICKET ENTRY TIMES?
Entry times are in place to ensure a smooth, safe and enjoyable event for all in attendance. They reduce queue wait times and ensure venue capacities are managed safely.
Allow extra travel time
There are travel strikes planned. Please plan accordingly. This is not an excuse for being late. Allow for extra stops and other transport issues. You will not be eligible for a refund on the basis of lateness or travel issues.
ADDRESS & TRAVEL
There’s no parking available at or around the venue.
Address: 60 Dock Road, London, E16 1YZ
The nearest station is West Silvertown (DLR), approximately a 5-minute walk from the venue. Royal Victoria (DLR), Custom House (Elizabeth line / DLR) and Canning Town (Jubilee / DLR) are also within walking distance.
Please note that there are planned closures on sections of the District and Circle lines across Saturday and Sunday. We recommend checking your route before travelling.
SET TIMES
All set times are available here:
https://clashfinder.com/s/waterworks2026
Please be aware that each room has a limited capacity.
You may be asked to wait to avoid overcrowding.
Arrive early to see your favourite artist.
Be kind to each other on the dancefloor.
FOOD & DRINK
We will have a fully stocked bar on site with all your usual options.
Saturday:
Gurneys Deli -- 12:00-04:00
Off Ya Wok'r -- 12:30-02:00
Thai On The Fly -- 13:00-00:00
Sunday:
Gurneys Deli -- 12:00-23:45
Off Ya Wok'r -- 12:30-23:45
Thai On The Fly -- 12:00-23:00
Each vendor has gluten free, vegan and vegetarian options.
Please note: you will not be able to bring food & drink in from outside.
WEATHER
Come prepared for all seasons.
Bring layers you can throw on and peel off.
We’ve got a cloakroom and lockers ready.
Rain or shine.
The party goes on across indoor and outdoor spaces for the full 36HRs.
E-LOCKERS / CLOAKROOM
We've got an electronic locker system in place which you can pre-book to save you time upon arrival.
Here's how it works:
1) Click HERE and select the event you're attending.
2) Complete the booking and immediately receive your locker number and pin-code in your email (may end up in spam).
3) Your locker will be there waiting for you upon arrival, no more queuing!
4) You'll have unlimited access to your locker during the day and you can easily share with a friend!
RE-USABLE CUPS
The Cause operate a reusable cup system. When you order your first drink, you will be charged a £1.50 levy for your cup. If you bring your cup back to the bar when ordering another drink, you will not be charged again.
Help us to reduce waste by returning your cup to the bar before you leave!
WHEN LEAVING
Please be mindful that we have neighbours and the only way we are able to keep these parties going is by keeping the noise to a minimum when entering or leaving the premises.
As the night ends, please take care when leaving the site. Do not engage with the balloon sellers outside the venue. They are known to target phones and belongings.
We recommend ordering taxis in advance and waiting inside the gates until your ride arrives, then heading out together. Keep phones and valuables secure and look out for each other.
Please stay safe & look after those around you.
As always the venue staff can be approached in the strictest confidence if you or anyone you know is feeling unwell. The Cause Welfare team will be easily identifiable in pink uniforms. The Cause’s security is also friendly, if anyone is making you feel uncomfortable please do let us know.
CAN I PAY WITH CASH?
The Cause is a cashless venue.
No cash will be accepted as payment on the site.
CAN I BRING A WATERBOTTLE?
Yes, as long as it is empty on arrival.
Free drinking water will be available from around the venue.