Information
FAQs & Essential Info
Will my existing ticket still get me into Waterworks Extended at The Cause?
Yes, your existing Waterworks ticket will remain valid on the relevant day(s) at The Cause. We will continue to operate a timed entry system, so you still need to arrive before the time stated on your ticket.
Can I arrive outside of my tickets allocated time?
This is not a standard event. We have meticulously planned our entry time allocations to ensure the enjoyment and safety of all in attendance. All ticket times must be adhered to. We cannot guarantee entry to those who arrive late. Please anticipate a more strict application on this ruling - plan your journey in advance, and foresee travel delays and public transport disruptions.
I have a Gunnersbury Park Residents ticket. Will I still be able to attend Waterworks Extended at The Cause?
Yes, all existing tickets will be honoured.
If I have a ticket for the Saturday event, can I stay until the end of Sunday (I love the rave)?
Once you are in the venue, you can stay as long as your dancing shoes will allow.
Can I leave the venue and return later?
If you have a day ticket, then no, there will be no re-entry. There will be food on-site as well as areas to take a break away from the music. If you hold a weekend ticket, you need to arrive before 6PM on Saturday to receive a wristband, and can then leave and return to the venue as you please. If you want to upgrade your existing Saturday or Sunday ticket to a weekend ticket, please email ticketsupport@ra.co
I have a weekend ticket - how does this work now?
Come down on Saturday before 6pm, have a big old dance, go home, rest up, re-energise, skip back over on Sunday for round two! You will receive a wristband on entry in order to re-enter on your return..
Is the venue wheelchair accessible?
All of our outside spaces, as well as the Warehouse, Brut and Hothouse are accessible by wheelchair. We also have a separate disabled toilet. Unfortunately, the Gallery, Boilerroom and the Loft are both on the 1st and 2nd floors and are only accessible via stairs.
I have accessible requirements and would like to attend The Cause - can you provide me with further information?
Yes 100% we would love to help with any accessibility requirements. Please email us directly at info@waterworksfestival.co.uk
Where is The Cause, and how do I get there?
60 Dock Rd, London, E16 1YZ
The nearest stations are West Silvertown (DLR), Custom House (Elizabeth line) and Canning Town (Jubilee line). Canning Town is also the nearest 24-hour tube station. Always check your route in advance for any delays.
https://supportthecause.co.uk/
Is the event indoors, outdoors, or both?
The Cause operates across 7 indoor and outdoor spaces.
For more information: https://supportthecause.co.uk/
Will there be food vendors?
Yes, there will be food vendors operating inside the venue throughout the day & night.
For more information: https://supportthecause.co.uk/
Will I need to bring a photo ID?
Yes, all attendees will require a photographic ID.
For more information: https://supportthecause.co.uk/
Does the venue have lockers / a cloakroom?
Yes, the venue has a cloakroom and lockers for hire.
For more information: https://supportthecause.co.uk/
Can I pay with cash at the venue?
The Cause is a cashless venue.
No cash will be accepted as payment on the site.
Can I bring a water bottle?
Yes, as long as it is empty on arrival. Free drinking water will be available from around the venue.
I haven’t found the answer to my question: who should I contact?
Please contact info@waterworksfestival.co.uk