Information

Times & Location

• Main gates open at midday on Saturday, 13th September.
• The last entry is at 5:30 pm.
• The festival closes with the music ending at 10:30 pm.
• Address: Gunnersbury Park, Popes Lane, London W3 8LQ
• Please make sure you arrive at the time designated on your ticket. If you miss your designated ticket slot, please read below.

Tickets

• Please ensure you have your tickets downloaded from the RA/Dice/Skiddle app/website before arriving.
• If you have bought a group ticket, all members of your party must arrive and come through the gates together.

What happens if I arrive after the time stated on my ticket?

All tickets are timed entry; you must arrive before that time, or you will need to pay a top-up fee for lateness. If you need a later entry ticket please buy that now rather than trying to change later down the line as they will be more expensive and may not be available.

We understand that people may face delays en route to the event. We request that you do your best to arrive before the entry time stated on your ticket. Our door staff will be sensible when enacting this policy but please be aware you will be asked to pay a ticket upgrade fee if you miss your entry time.

Age policy / Do I need ID?

We are an over-18 event, and all of our bars will be operating the Challenge 25 Policy for alcohol service. Please make sure you bring your ID with you. No physical ID, no entry.

Low Income Tickets?

After huge demand for this scheme last year, we are proud to offer a fixed-price low-income ticket for those who struggle to afford full-price tickets. Applications are now open until 20th August 2025. Please email info@waterworks.co.uk to be sent the application form.

NHS Ticket scheme

We're happy to offer an NHS discount, which is being run by Concerts For Carers!

You can sign up here to be notified when the ballot goes live

Everyone who is eligible for Concerts For Carers will need to sign up to the ballot. Everyone who enters the ballot will receive a discount link. There are some free pairs of tickets for lucky winners. The discount links will be sent out by Concerts For Carers. Please note, the last day for applications to this scheme is August 30th 2025 but may close earlier in the event all NHS tickets are sold out.

Set times

Please note these set times may be subject to change; all live updates will be added to the Clashfinder as soon as possible. The set times will be revealed closer to the date of the festival, please keep an eye on our social media for the latest news.

Cloakroom & clothing

Waterworks festival takes place on Gunnersbury Park, which is an open-air green-field site. It has some limited pavement, gravel and tarmac paths on the peripheral entrances and exits, however most of the space consists of grass and green space. While there will be some sheltered areas, it is predominantly an open-air event, with most stages uncovered - we would advise all attendees to be prepared for the unpredictable and increasingly adverse British summer weather. 

Prepare for rain and mud or heat and dust by bringing layers and packable clothing/provisions such as waterproof coats, hats, sunglasses and sunscreen. Ground conditions are also weather dependent; if we experience extreme weather, the ground may become muddy, and the grass may well get churned up, or may dry out unevenly, so appropriate footwear is advised. 

We will be running a cloakroom; this can be found at the Info Tent. The cost per standard item is £5 (large items charged at £7).

Prohibited items

• Fireworks, laser pens, or flares
• Alcohol, illegal drugs, or legal highs including nitrous oxides
• Animals (with the exception of guide dogs)
• Selfie sticks
• Umbrellas
• Glass
• Cans
• Hi Vis waistcoats, jackets or vests
• Bicycles or scooters
• Chairs
• Food / Drink / Cool boxes / Picnic hampers
• Pens or Paint
• Unmanned Aerial Vehicles (aka Drones)
• Any form of seating other than wheelchairs
• Anything which could be considered an offensive weapon or could cause danger or nuisance

Getting to the festival

There is no public event parking at the site and there will be restrictions for the surrounding roads, so please do not drive to the festival.

Tube

The nearest stations to Gunnersbury Park with mainline access are Acton Town (for District + Piccadilly Lines) and Ealing Broadway (for District, Elizabeth Line and Central Line) however, Acton Town will be closed on Saturday 13th September. 

Kew Bridge is the closest SWR station with links to London Waterloo or Reading. This is operational on all 3 days but please check for any disruption before travelling as there have been some confirmed engineering works. 

• Ealing Broadway is open for the Elizabeth Line and Central Line only. District is closed. 

• Acton Town is closed completely with no services running on Piccadilly or District.

Overground services: Mildmay does operate in the area and will have services running across the weekend from Acton Central and South Acton. 

Please check the TFL Journey Planner for the most up-to-date info before you travel as things can change at short notice. 

Bus

Routes E3 and N11 operate along Popes Lane. Please see the TFL Journey Planner for info on regular local bus routes.

Taxi & drop-offs

There is an allocated drop off / pick up point 400m from the festival site for taxis and private hire vehicles – follow the yellow AA event signage. Please do not use local residential roads for drop-offs or pick-ups.

Bike

We have a limited amount of bike parking by the main entrance to the festival. If you would like to use it, please bring a lock. All bikes are left at the owner’s risk.

Food & drink

We have a wide selection of traders serving delicious food and who cater to most dietary needs. Attendees are not permitted to bring their food and drink to the site; however, if you have any specific requirements for health or medical reasons, please contact accessibility@teamlove.org.

We encourage you to bring an empty water bottle to refill on-site. There are water points available next to each block of toilets.

Bars

Please note that we are operating a cashless system across all the bars and traders. Accepted payment methods include card and mobile payment technologies.

We will be running our reusable cup scheme across all bars. There will be a levy on your first cup - if you always bring your empty cup back to the bar you won’t be charged again.

Medical & Welfare

We have a fully equipped Medical Centre on site that will be manned by qualified staff. Please make yourself aware of its location as you enter the festival.
 
If you take any medication regularly, remember to bring it in the original packaging with your prescription label. Please make your friends aware of any illnesses or allergies you may have. Look after yourself and those around you.

The Welfare Tent is located right next to the Medical Centre. If you need a quiet five minutes or just want someone to talk to, the Welfare Tent provides a safe and non-judgmental space to do this.

Respect policy

Waterworks is—and always will be—for everyone, with all attending feeling comfortable and safe on-site. Please read the below and remember to act with respect whilst attending.

• Don't be a Dick. Be nice to each other.
• Practice respect & consent for everyone’s boundaries.
• Don’t be a bystander.
• Speak to our team if you feel unsafe or uncomfortable or see anything happening to someone else that doesn't feel right.

Leaving the festival

Please respect our neighbours when leaving the festival. Please don’t litter, and be respectful to the area's residents when making your way home. We have toilets throughout the park - please use them on your way to and from the festival.

When arranging pickups or taxis, please use the designated pick-up point in the park, not the surrounding residential roads.

­Accessibility

Waterworks Accessibility Information 2025

Waterworks Festival is delighted to welcome everyone to Gunnersbury Park for an unforgettable day of music and joy. We are committed to ensuring our event is as inclusive and accessible as possible for all attendees, including our deaf, disabled, and neurodivergent guests. Below is key accessibility information to help you plan your visit.

Festival Site Information

Waterworks is a non-camping, day-only event held in the open green-field setting of Gunnersbury Park London. While the site is predominantly flat, there is a mixture of ground types (grass and concrete, with some shale areas) please note that ground conditions may vary depending on the weather. Mobility may be affected in wet conditions. 

Accessible Facilities

Personal Assistant Tickets
We provide complimentary personal assistant (PA) tickets for those who require assistance to attend the festival. Applicants must provide valid documentation, such as PIP/DLA evidence, to qualify. Details can be found in our Access Application Form.

Accessible Toilets
Accessible toilets will be located throughout the site on each toilet block,. In addition, we have a High Dependency Unit (HDU).

Viewing Platform
We have two viewing platforms, one at the Pressure Stage and the other at the Water Tower Stage for guests who need an unobstructed view or distance from the crowd. Please note, that access operates on a first-come, first-served basis.

Assistance Dogs
Registered assistance dogs are welcome. Please notify us in advance if you plan to bring an assistance dog, and we will provide further information about toileting and drinking facilities.

Medical and Welfare Services
A dedicated Medical + Welfare Tent staffed by trained first aiders will be available on-site. 

Visual Information and Large Print
If you require event materials in alternative formats, such as large print, please indicate this on the Access Application Form. Requests should be made in advance to ensure we can supply this.

Strobe Lighting

Please note that strobe effects may be used during performances. Unfortunately, we are unable to provide prior announcements for their use.

How to Register for Accessible Facilities

To use any of the accessible facilities mentioned above, please complete the following steps:

1. Fill out the Access Application Form.

2. Include your valid ticket reference number and any required supporting evidence.

3. Submit your form by the application deadline: 20th August 2025.

Once your application has been processed, you will receive a confirmation email. Closer to the festival date, an Access Information Pack will be sent to you with detailed information about facilities and services.

Contact Us

If you have any questions or need additional assistance, please contact us at accessibility@teamlove.org. We are here to help make your experience at Waterworks Festival as smooth and enjoyable as possible.

Diverse Sensory Calm Space

In addition, Diverse UK has provided an on-site sensory breakout space. This space aims to provide a safe, low-level stimulation and recalibration zone for people on the Autistic Spectrum or those who need a place to have a moment of calm without having to leave the festival. 

If you have any queries, please contact accessibility@teamlove.org  or 0117 941 1611.
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Please note: The disabled access facilities are for festival goers with permanent disabilities – pregnancy and recent injuries such as broken legs, hip replacements, etc do not qualify.

Waterworks festival takes accessibility seriously, so a few Mystery Shopper tickets will be available to disabled customers. These tickets are designed to gather feedback on the festival's accessibility from the perspective of our disabled attendees. For more information, please visit the AIE website here.